1. Please make sure you have a valid payment option added to your Google Play or Apple App Store account (e.g. credit card).
2. For child accounts, please check the "purchase approval" settings here:
Google Play: https://support.google.com/families/answer/7039872?hl=en
Apple App Store: https://support.apple.com/en-us/HT201089
3. Finally, please make sure your internet connection is up and running.
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